Communications

Vital Strata is committed to offering the following service levels to the Owners Corporation through its Customer Service Standards:

Online access to electronic documents of the property;
Online access to a range of financial reports of the property;
Online access to monthly trust and investment account bank statements;
Online access to a Strata Committee and Building Manager electronic notice board.
Return all phone calls within 1 business day
Respond to all emails within 1 business day
Raise work orders within 1 business day
All by-law breaches to be responded to within 24 hours
Attend site monthly to meet with Building Manager to discuss current building maintenance issues (applicable to schemes with building managers)
Liaise with the nominated representatives when required